01
Send an enquiry
For orders, products, partnerships, and general enquiries.
Contact Charaideo Reserves™
Let’s start a conversation.
Whether you're a customer, retailer, or tea enthusiast, we would love to hear from you.
Ways to reach us
Choose what works for you.
02
Connect with us
Call Monday–Friday, 10:00 AM–4:00 PM IST, or message us online.
03
Visit us
Ouguri Gaon, Rupai Siding, Assam 786153, India.
Get directionsFind us in AssamAt home in tea country.
At home in tea country.
Come find us in Rupai Siding.
Charaideo Reserves is based in Rupai Siding, in the heart of Upper Assam. Open the map for turn-by-turn directions to our location.
Quick answers
Before you write.
Where is my order?
Check the tracking link in your dispatch confirmation first. If tracking is unavailable or your delivery is overdue, submit an order-support enquiry with your order number so we can check it with the carrier.
Do you take wholesale or gifting enquiries?
Yes. Send an enquiry with the tea, approximate quantity, delivery location, required date, and any packaging needs. Our team will reply within two business days.
How are shipping charges and delivery estimates calculated?
Available shipping methods, charges, and delivery estimates are shown at checkout for the address you enter. Estimates may change because of the destination, carrier operations, holidays, or circumstances outside our control.
How do I return or exchange a tea?
Submit an enquiry with your order number and the reason for your request before sending anything back. We will review the product condition and order details, then share return instructions if the request is approved.